Date/Time - Date(s) - 19/09/2023 - 10:00 am - 11:00 am
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Learn best practices on managing complaints thoroughly and avoiding the matter escalating beyond your complaints procedure, highlighting examples where complaints can be used to achieve positive outcomes, actively involve customers and improve service delivery.
In addition, Forbes Solicitors Employment law experts will explain why it is crucial to consider the needs and well-being of your staff who manage complaints on a day-to-day basis and the risks if action to look after your staff is not taken.
Forbes will also discuss other complaints to be aware of in the workplace and how to investigate and manage them, including informal and formal grievances and whistleblowing complaints.
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